Once again, we are very proud to announce that our NPS (Net Promoter Score) is excellent again this year. With the NPS, it becomes clear to what extent customers recommend organizations. The higher the number, the greater the enthusiasm of the customers. An NPS over 70 is considered to be “excellent”. With an NPS of 71, we are extremely proud that our customers are still very satisfied.

High customer satisfaction

Of course, we remain committed to maintaining this high level of customer satisfaction and also personal contact with our customers. That is why we are always available on working days and always answer questions within two hours. We also solve problems as quickly as possible and offer our customers a 100% satisfaction guarantee again this year. This way, our customers can trust that we do everything we can to maintain their satisfaction.

The Seeh Portal

Thanks to the reviews and feedback from our customers, we've been able to improve our services to make it even easier to order ear and eye protection. The Seeh Portal has been given a new look and we have optimized several things. In doing so, we are building a future-proof platform where you, as a customer, can order quickly, easily and reliably and control and arrange more and more things online.

Expansion of the knowledge base

Once again this year, we expanded our knowledge base with useful information. We welcome the feedback and response for this knowledge base. Currently, Seeh's knowledge base is the most important and most visited knowledge base for safety glasses, screen glasses, otoplastics and sunglasses for the business market. And we are also very proud of that!

Screen glasses and sunglasses

We also kept up with the trend of rising demand for monitor glasses. We see that employers increasingly want to protect their employees against complaints that may arise as a result of computer work.

As a new extension of our products, we also have prescription sunglasses and added to our range without strength.

Partners

In cooperation with our partners, we will be able to offer our customers even more service in the coming year. Thanks to the links in online systems, we have been able to help our customers even better and faster and we have the fastest delivery time in the business market. We will also continue to work on accessibility and service points. For example, all our customers and their employees can visit more than 400 stores throughout the Netherlands and Belgium.

We are proud, but above all, very grateful for all the trust and enthusiasm of our customers. This year, we were able to provide beautiful organizations with our safety glasses, screen glasses, sunglasses and otoplastics again. For example, we helped metal companies, water boards, insurance companies, department stores, zoos, schools and food manufacturers, among others.

We are proud of what we have achieved this year and will continue to work to maintain our high NPS in 2023!

On behalf of all employees at Seeh, we wish everyone a beautiful and healthy 2023!

Sincerely,